Terms of service
Terms and Conditions
Owner of the Online Store
The online store nordicoutdoorshop.com (hereinafter referred to as the Online Store) is operated by Tamec Trade OÜ (registry code 11220265), located at Kadaka tee 3/2, 10621 Tallinn, Estonia.
Validity of the Sales Agreement, Product and Price Information
These terms apply to purchases made from the Online Store.
Product prices are listed next to each item. Prices are shown in euros and include VAT. Delivery fees are added depending on the buyer’s location and chosen delivery method, and are displayed during the checkout process.
Product information is presented directly next to each item in the Online Store.
Payment Methods and Currency
- Payment services are provided via Maksekeskus AS (including Swedbank, SEB, Luminor, LHV, Coop Pank).
Our company is the controller of personal data and forwards necessary personal data to Maksekeskus AS as an authorized processor for payment execution.
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Payment services via PayPal and Shopify Payments are processed through their respective platforms.
Our company remains the data controller for personal data, while PayPal and Shopify act as authorized processors, handling the required personal data to complete the payment transactions.
All transactions are made in Euros (EUR). All prices include VAT.
Placing an Order
To place an order, add the desired products to your shopping cart, fill in the required details, and select a suitable delivery method. Once payment is received, the order will be processed and shipped.
The contract becomes effective once the payment has been received in the Online Store's bank account.
If it is not possible to deliver the ordered product due to it being out of stock or any other reason, the buyer will be informed as soon as possible, and the full amount paid (including shipping) will be refunded within 14 days of the notification.
Delivery
We currently deliver to: Estonia, Latvia, Lithuania, Finland, Norway, Sweden, Denmark
The buyer covers the delivery costs, which are displayed during checkout. Within Estonia, deliveries usually arrive within 3–7 business days from the moment the sales contract takes effect. If the product is stored in a European warehouse, the delivery may take longer, approximately 21–30 business days. International deliveries can take up to 30 business days, and in exceptional cases, up to 45 days.
Smartposti Parcel Machines (Itella):
Omniva Parcel Machines:
Venipak Courier:
Delivery time is up to 3 working days from the moment the payment has been received and the product has been dispatched from our warehouse. For courier deliveries, you will receive an SMS with the delivery details, and the courier may also call you to arrange the delivery. For parcel machine deliveries, you will receive an SMS with the door code once the parcel arrives at the machine.
Right of Withdrawal
NB! After placing the order, the buyer has the right to withdraw from the contract within 14 days.
Returns can be made via parcel machines.
Note: The right of withdrawal does not apply to legal entities.
To use the 14-day right of withdrawal, the product must not be used beyond what is necessary to assess its nature, characteristics, and functioning — as allowed in a physical store. Please note that for hygiene and health protection reasons, personal protective equipment and hygiene products cannot be returned, as specified in applicable consumer protection regulations.
If the item has been used more extensively, or shows signs of wear, the Online Store has the right to reduce the refundable amount proportionally.
To initiate a return, email info@nordicoutdoorshop.com within 14 days of receiving the pickup notification.
Return shipping costs are covered by the buyer unless the reason for return is a defective or incorrect item.
The Online Store will refund all received payments within 14 days of receiving the withdrawal notice but may delay the refund until the item is received or proof of return is provided.
If the buyer selected a delivery method more expensive than the standard option, the Online Store is not obligated to refund the difference.
We reserve the right to cancel a sale if a product was mistakenly priced significantly below market value.
Size Exchange
- Send back the item you received.
- Email info@nordicoutdoorshop.com with the desired size.
We’ll send the new size free of charge to the same location.
Size exchanges must be initiated within 7 days. Later returns require a new order.
NB! All tags must be intact, and the product must be unused.
Right to File a Complaint
The Online Store is responsible for products not conforming to the contract or having defects that existed at the time of delivery and become apparent within 2 years.
During the first 6 months, such defects are presumed to have existed at delivery, unless proven otherwise by the Online Store.
If a defect appears, the buyer must notify the Online Store within 2 months by emailing info@nordicoutdoorshop.com.
We are not responsible for damage occurring after the product has been delivered.
If the product is defective and cannot be repaired or replaced, we will refund all fees associated with the contract.
Returning Goods Due to Manufacturing Defect
For shoes and accessories, you may file a complaint about manufacturing defects within 2 years of purchase.
- Contact us at info@nordicoutdoorshop.com
- Return the product to us.
It will be inspected, and you will be contacted within 14 working days.
Please note: The following are not considered manufacturing defects:
- Natural wear of insoles or laces
- Use in inappropriate conditions
- Mechanical damage to the shoes
Direct Marketing and Personal Data Processing
The Online Store uses personal data (name, phone number, address, email, payment details) solely for processing orders and delivering goods.
We share personal data with delivery companies only to the extent necessary to complete delivery.
Marketing emails are sent only if the buyer has given explicit consent by subscribing via the website.
You can unsubscribe at any time via the link in the email or by emailing us directly.
The controller of personal data is our company, and payment-related personal data is forwarded to Maksekeskus AS as the authorized processor.
Dispute Resolution
If you have any complaints or issues with the Online Store, please email info@nordicoutdoorshop.com
If a mutual agreement cannot be reached, you may turn to the Consumer Disputes Committee. More information and the application form are available here.
Review of your complaint by the committee is free of charge.